Help center

From the home feed, tap Ask a question or pick a quick-start template (How do I say…, Is this correct?, and more). Native speakers and experienced learners reply with corrections and examples you can save for later.

Open Practice to see partner suggestions matched to your level and goals. Spend Spark credits (earned by helping in Q&A) to request a one-on-one session, or join a group practice session from the Activities tab.

Send a connection request from anyone’s profile or card. Once accepted, you can message each other and see each other’s updates.

Go to Create, choose the Activity tab, set a time, place, and capacity, and publish. Learners and native speakers in your community can request to join.

Open Settings → Verification & safety and tap Verify my face. You will record a short live video using your front camera while following on-screen prompts. Our team reviews it privately. Face verification unlocks messaging new people, hosting and joining activities, women-only spaces (for eligible members), and adds a trust badge to your profile. We do not accept gallery uploads or government ID for this check.

From Safety tools you can generate a time-limited link that shows your live location to people you choose. Anyone with the link can view it until it expires — share carefully. In an emergency, contact local authorities first.

Go to Settings → Profile and use the delete account section at the bottom of the page. Deletion is permanent. See our Privacy Policy for details on what is removed.

Email us at support@palspark.com and include your account email and a short description of the issue. We typically respond within two business days.